Customer Advisor (Repairs & Maintenance)

CUSTOMER ADVISOR – REPAIRS & MAINTENANCE

Location:      Kingston Park, Newcastle upon Tyne NE3 2ER

Contract:      Permanent  

Hours:           37 per week

Salary:           £25,023 per annum

Closing Date: Monday 15th September 2025, 5PM

Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below opportunity.

An opportunity has arisen for a Customer Advisor to join our Repairs and Maintenance Team at Kingston Park.

As a Customer Advisor you will deal with repairs and maintenance issues and queries and provide practical support and administrative activities relating to this function.

If you have excellent communication skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.

About the role:

• Full time (37 hrs Monday to Friday)
• £25,023 per annum
• Permanent contract 
  
   

About you:

• Experience of call handling in a busy environment (preferably call centre/help desk)
• Exceptional administration, organisational and prioritisation skills
• Excellent communication skills
• Proficient in using IT systems
• Positive can-do attitude
• Enthusiastic team player

• Knowledge and/or experience of repairs and maintenance administration (desirable not essential)

   

The Benefits: 

• 28 days annual leave (plus bank holidays)
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
• Generous pension scheme.

About us:

With over twenty five years experience in the field, Kingston specialises in leasehold block management as well as residential estate management throughout the North of England.

We have built a reputation that sets us aside from our competitors, and this is reflected by our dedicated and passionate team.  We have an excellent track record of employee development and providing opportunities for progression – we are building Kingston to be a business that people want to be part of.

Our customers benefit from our commitment to deliver exceptional customer service, and the capabilities of a team with years of property management experience and extensive knowledge of the latest developments in the field.

We pride ourselves on our transparency and integrity, always aiming to provide a high standard of service that is tailored to suit the individual needs of each development.

To generate pride in our communities, our profits go back into our not-for-profit parent company Bernicia, to improve and ultimately transform our region.

For more information regarding this role, please contact:

Denise Kelly on 0330 123 1133.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.