Repairs and Maintenance

Reporting a repair

You can report a repair via one of the following methods:

  • Complete the contact form
  • Email us at
  • Call us on 0330 123 1133 (Monday to Friday: 9:00am – 1:00pm)

Emergency phoneline:

  • 0191 238 3962 (Monday to Friday: 1:00pm – 5:00pm)
  • 0300 3034916 (out of hours service)
  • Max. file size: 50 MB.

Rest assured, we’ll do everything we can to keep the repairs on track.

The pandemic, Brexit, extreme weather, shipping and freight and a booming construction sector has created a supply vs demand challenge. This means there is a possibility, depending on the damage, that property repairs may take longer to complete.

We know that the following materials are taking longer to source; steel, timber, cement, paint, power tools, wallpaper, uPVC goods, roof tiles, plaster board and custom paints.